Sunday, July 13, 2008

Owning our actions

All organizations are similar in some respects, and things like this happen at factories too. Drawing on a decade of managerial experience, I predict the investigation will yield the following responses.

5. No, I clearly remember Bob saying, “I’ll get the door.”
4. If you’d just let me hire more people…
3. Well, what I hate most is it turned out to be a false alarm.
2. But on the positive side, our response time has really improved.

And as a manager, I can guarantee the following response will be heard:

1. This never would’ve happened if you’d have let me buy the shorter truck.

No comments: